Privacy Policy


Watts Group Limited (Watts) is an independent provider of building surveying, project management and cost consultancy services to the property and construction industry in the UK and Ireland.  This Privacy Notice explains how we store and use personal data collected, for example when:

  1. We provide a quote or tender for some work
  2. We purchase a product or service from a supplier
  3. You commission a service or you are nominated as a contact point for a service we are providing
  4. You give us your business card or contact us via email, social media or our website
  5. Your company or project is identified as a 'Target Client' via a publicly available printed/electronic media source

 Subject Matter

  • What personal data is collected?
  • How will your personal data be used?
  • Who will personal data be shared with and why?
  • How long will we keep your personal data for?
  • How can you check/update your information?
  • Cookies
  • Is any personal data stored or processed outside the European Economic Area (EEA)?
  • How to contact us
  • Changes to this Privacy Notice

 What personal data is collected?

We collect personal data from potential, current and former clients/suppliers and other individuals with an interest in the property and construction industry to fulfil our stated purposes. The data routinely collected usually includes some or all of the following: Contact Name, Company Name, Office Address, Job Title, Telephone Number(s) and Email Address. All your personal data will be placed on our Client Relationship Management (CRM) system and protected in accordance with our Cyber Essentials Plus accreditation.

We do not collect any personal data from third party data vendors and do not sell any data to these organisations.

How will your personal data be used?

We use the personal data collected for a range of different business purposes but primarily to meet our contractual obligations.  It is also used in a way we beleive you should reasonably expect us to use the data which does not materially impact your rights, freedom or interests. For example, we use the following lawful basis to process personal data:


  1. To fulfil our contractual obligations
  2. To do something before entering into a contract (e.g. provide a fee proposal, tender for a commission)

Legitimate interests

  1. To meet our commercial interests (e.g. offering to provide additional services, getting feedback)
  2. To satisfy individual interests (e.g. sharing knowledge and information about our services and/or the property/and construction industry)

Who will personal data be shared with and why?

Watts' employees will have access to the personal data held in our CRM system in order to perform their service delivery or support role functions. Access is gained via individual password protected user accounts. We may use competent suppliers to deliver services on our behalf or to help us provide services to you (e.g. sub-consultants, couriers etc.). We may also use external providers to carry out credit checks and collect debts for us. Where services are outsourced in this way, we will still control your personal data and we have strict controls in place to make sure it is properly protected.

Additionally, we may disclose your personal information to third parties:

  1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  2. If Watts or all of its assets are acquired by a third party, in which case personal data help by it about its clients will be one of the transferred assets
  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of Watts, our clients, or others. This includes exchanging information with our companies and organisations for the purposes of fraud protection and credit risk reduction.

How long will we keep your personal data for?

We will retain the data you give us, for differing periods of time, dependent on the reason you have supplied it to us, whether there is a need to retain the data and in accordance with our data retention policy. All such time frames are guided by industry best practice and other relevant legislation.

How can you check/update your information?

If we contact you because we believe we have a legitimate interest to do so, you will be given the opportunity to opt-out of receiving future communications when you receive the first and subsequent messages. You will also be able to check and amend the information we hold using a form access via a hyperlink in the email.

You can also contact us at any time to access your personal data so you are aware of and can verify the lawfulness of the processing we undertake - please use the contact details in the 'How to contact us' section below.


In common with many other companies, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They help us to collect statistical data about our users' browsing actions and patterns but they do not identify any individual. They enable us to:

  1. Manage and develop our website e.g. to improve usability or measure the popularity of a given web page
  2. Speed up your searches during subsequent visits

Most browsers are initially set to accept cookies; you do not need to use cookies to visit our website, but parts of the site may not work as intended if you don't. You may refuse to accept cookies by activating the appropriate setting on your browser (Note: turning cookies off at the browser level could disable cookies on ALL sites you visit, and therefore disable the functionality you rely on when visiting those sites).

Is any personal data stored or processed outside the European Economic Area (EEA)?

We use secure cloud-based services for hosting the data but none of this infrastructure is knowingly based outside the EEA. If we subsequently do this, our contracts with third parties stipulate the standards they must follow so we can store or process your information under the guiding principles of this Privacy Notice and all applicable laws.

How to contact us

Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to:

Director of Process and Quality
Watts Group Limited
1 Great Tower Street
London, EC3R 5AA
If you want to make a complaint on how we have handled your personal data, please use the contact details above so we can investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work; that is the information commissioner in the UK.

Changes to this Privacy Notice

This Privacy Notice is periodically reviewed and amended as necessary to make sure that it remains suitable and effective; it was last updated in May 2018. Any changes we may make in the future will be posted on this page, and where appropriate, notified to you by e-mail.

Contact your local Watts office